Terms and Conditions

Adrenalin Hub –Terms and Conditions (the “T&C’s”)

1. Who we are

We are Adrenalin Hub Limited (“AdrenalinHub”), a company incorporated in England and Wales with company number 10207692. Our registered office is at Holloway Rocks Lippiatt Lane, Shipham, Winscombe, England, BS25 1QX. We run a directory of experiences on our website https://www.adrenalinhub.com/ and via our app, (if applicable) (“together the “Website”). Our website allows users to search and view experiences and make direct contact with the operator or experience owner (“operator”).

2. THESE TERMS AND CONDITIONS

2.1.         These terms and conditions (the “Terms”) let you know how we operate

2.2.         You should always read these Terms to make sure you understand them before you use our website

2.3.         We may change these Terms from time to time so you should check this page each time you visit our website. We will let you know on our website if we have updated our Terms and any changes will apply from the date that they are published on our website.

2.4.         By using our website, you accept that you understand these Terms and our Privacy Notice and agree to be legally bound by them.

3. Should you have any queries, concerns or complaints please contact us at support@adrenalinhub.com

4. Whilst every effort is made to ensure the descriptions and pictures contained within the Website are a true reflection, these do not form part of a contract.

5. Once contact has been made with the operator, you will automatically become bound by the terms and conditions that the individual operator of the experience may have. Please note that experiences are subject to change without notice. This does not affect your statutory rights.

6. Using our website constitutes your acceptance of AdrenalinHub’s T&C’s but does not constitute the creation of a contract. AdrenalinHub reserves the right to decline access for any reason whatsoever.

7. Purchases – If a purchase is made via our shop, for the protection of our customers and to ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these T&C’s you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

8. Booking – Please do not arrive at a venue expecting to take part without first obtaining a booking confirmation letter or number from the operator. AdrenalinHub will not be held liable for your costs incurred.

9. Prices & locations – The prices of specific experiences which are displayed on our website are correct to the best of our knowledge. We reserve the right to vary the prices of the experiences which we offer. Locations are correct at the time of going to press but may change or be withdrawn for reasons beyond our control.

10. VAT – Prices shown include VAT when and where applicable.

11. Availability – Experiences are subject to availability and, in some cases, may be subject to weather conditions (if your experience is weather dependent, we advise telephoning the centre before you set out to confirm that the event will take place). To avoid disappointment, we recommend that customers book well in advance, at least 6-8 weeks for most experiences. During peak periods it may be necessary to allow a longer notice period although some operators may occasionally be able to fit in a booking at short notice. We recommend booking as early as possible. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from the experience operator.

12. Duration & Descriptions – Details of event duration, experience descriptions and format given on the Website are illustrative only and shall not be considered binding. Timings may vary depending on the experience and the operator. Session lengths, agendas, vehicles used, numbers of participants and other factors specific to that experience may vary from location to location. Delays, curtailments and breakdowns are not within AdrenalinHub’s control and therefore we cannot be held liable. Please note that we reserve the right to alter any part of the experience where such an alteration has been imposed by the operator. We cannot be held responsible for descriptions by or on any third party or agent sites. Experiences may occasionally be withdrawn for reasons outside of our control, and AdrenalinHub cannot be held liable for any costs incurred as a result of this.

13. Safety & Security – The undertaking of these activities may involve some personal risk. With some events you may be required to sign a disclaimer on the day, please read these documents carefully. Some personal insurance policies may not cover some of the experiences in respect of which our Vouchers may be redeemed. Please check with the operator and your insurer well in advance of your day. Note that operators usually require participants to comply with specified safety procedures. Please listen and take note if they ask you to do something – it is usually for your own safety. AdrenalinHub does not undertake any technical examination of equipment, facilities or services in order to minimise personal risk. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the experience described and do not form part of any contract.

14. Restrictions – Most experiences are subject to restrictions. These could include (but are not limited to) age, height, weight, physical and medical restrictions, and may vary from centre to centre so please check before making your booking. Details of these restrictions may be available on our website but must be confirmed by the operator. It is your responsibility to ensure that you choose an experience appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive.

15. Cancellations – Once you have booked a specific date with an operator you are bound by their terms and conditions regarding cancellations. Make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund may not be offered. In the unlikely event that one of our operators needs to cancel the experience after you have booked a date, they will contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancellation by either the buyer or the operator. AdrenalinHub cannot be held liable for any costs including (but not limited to) lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred by the participant in the event of a cancellation and AdrenalinHub’s total liability for any claim in connection with an experience shall be limited to the monies Adrenalin Hub has received for that experience.

16. Experience Operators – Once a booking has been made with an experience operator the participant is also bound by the terms and conditions of that operator. By purchasing an experience, you acknowledge that experiences are dependent on certain factors beyond the control of AdrenalinHub and agree that AdrenalinHub is not liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). If mechanical breakdown should occur, you should expect reasonable substitutions without notice. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights.

17. Problems on the day/ complaints – We welcome your feedback on all our experiences. If you encounter a problem on the day, please immediately bring it to the attention of the host or experience operator at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please contact us within a week of your experience and we will be happy to take the matter up with the operator on your behalf. Please note that the operator will have the opportunity to investigate and respond.

18. Spectators – Most operators will allow you to bring spectators to watch you participate in your selected experience. When contacting the operator and booking your date please check with the centre when booking that you can bring spectators. Some operators may make a small charge to cover insurance and/or refreshments. Some venues may have restrictions on spectators due to safety regulations.

19. Discount codes & entitlements – AdrenalinHub reserves the right to exclude any product or experience from discount schemes. You may be required to provide evidence of your entitlement to any discount.

20. Special offers and promotional offers – These may have restrictions including (but not limited to) dates and times of use, validity periods and experience range or content so please be sure to check these before purchasing and contact us if you are in any doubt. Special Offers and Promotional Offers cannot be refunded or extended unless otherwise specified.

21. Competition Prizes – Most competitions are run via our specific competition site https://win.adrenalinhub.com – full terms and conditions for competitions can be found at https://win.adrenalinhub.com/terms/

22. PERSONAL INFORMATION

22.1.      The personal information you provide us when using our website will be used by us and third parties who assist us with the operation and administration. We will only ever use your personal information in accordance with our privacy policy.

22.2.      You should read our privacy policy carefully prior to using our website so that our use of your personal information is acceptable to you.

22.3.      By using our website, you agree and consent that we may use and/or publish your first name, hometown, occupation, character, appearance and likeness without any consideration or payment to you.

23. INTELLECTUAL PROPERTY

23.1.      By using our website you:

23.1.1.   Assign to us all intellectual property rights, including (but not limited to) present and future copyrights in your entry and all publicity materials in all media (to include but not limited to press articles, social media and online material) whether existing now or in the future;

23.1.2.   Agree to waive your moral rights in respect of your website use and all publicity materials against us or our assigns, licensees or successors; and

23.1.3.   Confirm that you have the right and authority to grant the rights set out above.

Privacy Policy

Please see our Privacy Policy which can be found here: Privacy Policy

Cookie Policy

Please see our Cookie Policy which can be found here: 

24. USING THE WEBSITE

24.1.      The Website is for your personal and non-commercial use only.

24.2.      You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website.

24.3.      We make no promise that the Website is appropriate or available for use in locations outside of Great Britain. If you choose to access the Website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

24.4.      We try to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us using the contact details at the top of this page.

24.5.      As a condition of your use of the Website, you agree not to:

24.5.1.   misuse or attack our website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or

24.5.2.   attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website.

24.6.      We may prevent or suspend your access to the Website if you do not comply with these Terms or any applicable law.

25. INFRINGING CONTENT

25.1.      We will use reasonable efforts to:

25.1.1.   delete accounts which are being used in an inappropriate manner or in breach of these terms; and

25.1.2.   identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in our reasonable opinion unacceptable to us when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.

25.2.      If you believe that any content which is distributed or published by the Website is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.

26. OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS

26.1.      The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Website (Content) are owned by us and our licensors.

26.2.      We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

26.3.      Nothing in these Terms grants you any legal rights in the Website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Website or the Content.

26.4.      Trademarks: ADRENALIN HUB  and are our trademarks. Other trademarks and trade names may also be used on the Website or in the Content. Use by you of any trademarks on the Website or in the Content is strictly prohibited unless you have our prior written permission.

27. SUBMITTING INFORMATION TO THE WEBSITE

27.1.      While we try to make sure that the Website is secure, we do not actively monitor or check whether information supplied to us through the Website is confidential, commercially sensitive or valuable.

27.2.      Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Website will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

28. ACCURACY OF INFORMATION AND AVAILABILITY OF THE WEBSITE

28.1.      We try to make sure that the Website is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on the Website is at your own risk.

28.2.      We may suspend or terminate access or operation of the Website at any time as we see fit.

28.3.      Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Website and its Content.

28.4.      While we try to make sure that the Website is available for your use, we do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted.

29. HYPERLINKS AND THIRD-PARTY SITES

The Website may contain hyperlinks or references to third party advertising and websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.

30. EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lockouts or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.

31. RIGHTS OF THIRD PARTIES

No one other than a party to these terms has any right to enforce any of these Terms.

32. VARIATION

32.1.      No changes to these terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause.

32.2.      We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Website and by continuing to use and access the Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.

33. DISPUTES

33.1.      We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

33.2.      If a dispute cannot be resolved or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.

33.3.      Relevant law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have non-exclusive jurisdiction in relation to these Terms.

Dated: 20 July 2021. These supersede all previous T&C’s.